FREQUENTLY ASKED QUESTIONS

We’ve compiled answers to the most common questions about our products and services. If you don’t find the answer here, feel free to Contact Us for further assistance.

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IS THE WIG READY TO WEAR STRAIGHT OUT OF THE BOX?

Not exactly — and here’s why.

When we say “ready to wear,” it doesn’t mean the wig will be an instant, flawless fit for everyone. Think of it like getting a brand-new phone. The device is fully built, powerful, and ready to use — but before it truly feels like yours, you still need to set it up: log in with your details, choose your wallpaper, adjust the settings, and download the apps that fit your lifestyle.

Wigs are the same. The foundation is professionally constructed — pre-plucked, pre-sewn, and high-quality — but since we haven’t seen your face shape or skin tone, we can’t layer the hair to frame your features or tint the lace to match your exact complexion.

You’ll still need to:

  • Adjust the band for the best cap fit
  • Tint the lace to match your skin
  • Style or layer the hair to complement your features

Your wig is delivered as a premium foundation — but just like your phone, it becomes truly personal only after you customize it for yourself.

WHAT TYPES OF HAIR DO YOU OFFER?

We offer a variety of high-quality hair at 3 different tiers

1. Luxe Collection – The pinnacle of luxury, our raw hair is sourced with the highest quality in mind. This tier offers unmatched durability, softness, and versatility, perfect for long-term wear and styling.

2. Signature Collection – Our mid-tier option provides a seamless balance between quality and affordability. This hair is soft, natural-looking, and long-lasting, making it a go-to choice for everyday elegance.

3. Essential Collection – A budget-friendly option that doesn’t compromise on style. Perfect for vacations and ideal for effortless beauty on the go.

Our wigs and extensions come in various styles such as straight, wavy, and curly to match your desired look.

HOW LONG DOES SHIPPING TAKE?

Bundles usually ship the following week of order depending on inventory

Custom wigs - 16-20 business days

DO YOU ACCEPT RETURNS OR EXCHANGES?

Due to the nature of the item we do not offer refunds - All items non-refundable. See our Return Policy for full details.

HOW DO I CARE FOR MY HAIR PRODUCTS?

To ensure longevity and maintain the quality of your hair:

  • Gently wash your extensions or wigs with sulfate-free shampoo and conditioner.
  • Air dry
  • Store your wigs and extensions properly in a satin or silk bag to prevent tangling and damage.

HOW LONG WILL MY HAIR LAST?

With proper care, our wigs and extensions can last up to 4 years or more, depending on the tier purchased. Also note that it depends how often it’s worn. Our high-quality hair is designed to maintain its softness and durability with consistent care.